> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicebot.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Logs

> Track and analyze your call history with detailed insights

<Frame>
  <img src="https://voicebot-cdn.s3.eu-central-1.amazonaws.com/dashboard/call-logs.png" alt="Call Logs Overview" />
</Frame>

## Call History

View and manage your complete call history in a detailed tabular format. Each call entry provides essential information about the interaction.

### Filtering Options

<CardGroup cols={3}>
  <Card title="Today & Yesterday" icon="calendar-day">
    Quick access to recent calls from today and previous day
  </Card>

  <Card title="This Week" icon="calendar-week">
    Current week's calls including Last 7 Days view
  </Card>

  <Card title="Monthly View" icon="calendar">
    This Month, Last Month, and custom month selection
  </Card>
</CardGroup>

<Note>
  Use the date picker for custom date ranges or choose from preset filters for quick access to specific time periods.
</Note>

### Call Information

<CardGroup cols={4}>
  <Card title="Call Type" icon="phone">
    Inbound/Outbound call direction and unique Call ID
  </Card>

  <Card title="Participants" icon="users">
    Assistant and customer phone number details
  </Card>

  <Card title="Status" icon="circle-info">
    End reason and duration information
  </Card>

  <Card title="Timing" icon="clock">
    Start time in your timezone (GMT+5)
  </Card>
</CardGroup>

<Note>
  For deleted assistants or phone numbers, only their IDs will be visible. Active items are clickable and link to their detailed configuration pages.
</Note>

## Call Details

Click on any call to view its detailed information across multiple tabs.

When audio recording is enabled, you can:

* Play the call recording
* Download mono or stereo versions
* Control playback speed and volume

<Tabs>
  <Tab title="Overview">
    <Frame>
      <img src="https://voicebot-cdn.s3.eu-central-1.amazonaws.com/dashboard/call-audio-player.png" alt="Call Details Overview" />
    </Frame>

    <ParamField path="callStatus" type="object" label="Call Status">
      * **Status:** Current call state (e.g., ENDED)
      * **End Reason:** Why the call terminated
      * **Call ID:** Unique identifier
    </ParamField>

    <ParamField path="callType" type="object" label="Call Information">
      * **Type:** Call direction (inbound/outbound)
      * **Total Messages:** Message count
      * **User/Bot Messages:** Message breakdown
      * **Duration:** Call length
    </ParamField>

    <ParamField path="providerDetails" type="object" label="Provider Information">
      * **Provider:** Service provider (e.g., TWILIO)
      * **Transport:** Connection type
      * **Customer:** Customer phone number
      * **Assistant ID:** Associated assistant
    </ParamField>

    <ParamField path="timing" type="object" label="Timing Details">
      * **Created At:** Call creation time
      * **Started At:** Call start time
      * **Last Updated:** Latest update time
    </ParamField>
  </Tab>

  <Tab title="Conversation">
    <Frame>
      <img src="https://voicebot-cdn.s3.eu-central-1.amazonaws.com/dashboard/call-conversation.png" alt="Call Conversation View" />
    </Frame>

    View the complete conversation in a chat-like format:

    * System configuration at the top
    * Chronological message flow
    * Clear speaker identification
    * Timestamp for each message
  </Tab>

  <Tab title="Transcript">
    <Frame>
      <img src="https://voicebot-cdn.s3.eu-central-1.amazonaws.com/dashboard/call-transcript.png" alt="Call Transcript View" />
    </Frame>

    Alternative view of the conversation:

    * Clean, copyable format
    * Linear conversation flow
    * Simplified presentation
    * Easy to export
  </Tab>

  <Tab title="Analysis">
    <Frame>
      <img src="https://voicebot-cdn.s3.eu-central-1.amazonaws.com/dashboard/call-analysis.png" alt="Call Analysis View" />
    </Frame>

    View AI-generated analysis based on your assistant's configuration:

    * Call summary
    * Success evaluation
    * Extracted data points
    * Custom analytics

    <Note>
      The analysis tab content depends on the analysis prompts configured in your assistant's settings. Visit [Assistants](/quickstart/assistants) to configure analysis settings.
    </Note>
  </Tab>
</Tabs>

## Best Practices

1. **Regular Monitoring**
   * Review calls periodically
   * Track success patterns
   * Identify improvement areas

2. **Data Analysis**
   * Use filters effectively
   * Export important data
   * Monitor key metrics

3. **Quality Assurance**
   * Listen to recordings
   * Review transcripts
   * Analyze AI performance