Overview
The Analytics dashboard provides detailed insights into your voice AI performance, user interactions, and system metrics. Track key performance indicators, analyze trends, and optimize your solutions based on data-driven decisions.Key Metrics
Call Metrics
- Total calls
- Average duration
- Peak hours
- Success rates
Performance
- Response time
- Accuracy rates
- Error frequency
- System health
User Engagement
- User satisfaction
- Completion rates
- Drop-off points
- Interaction patterns
Dashboard Sections
Overview Dashboard
Overview Dashboard
- Quick snapshot of key metrics
- Real-time performance indicators
- Daily, weekly, monthly trends
- System health status
Call Analytics
Call Analytics
- Detailed call statistics
- Call flow analysis
- Success/failure metrics
- Geographic distribution
Performance Metrics
Performance Metrics
- Response time analysis
- System performance
- Resource utilization
- Error tracking
User Insights
User Insights
- User behavior patterns
- Satisfaction scores
- Feature usage
- Demographic data
Reporting Tools
Custom Reports
Create tailored reports with specific metrics and timeframes
Export Options
Export data in various formats (CSV, PDF, Excel)
Scheduled Reports
Set up automated report delivery to stakeholders
Data Visualization
Interactive charts and graphs for better insights
Data Integration
API Access
Access analytics data through our REST API
Webhooks
Real-time data updates to your systems
Custom Events
Track custom metrics and events
Data Export
Bulk data export capabilities
Best Practices
- Recommended Practices
- Implementation Tips
Want to dive deeper into specific call data? Check out our Call Logs section for detailed call-level analytics.