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Call Logs Overview

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Call History

View and manage your complete call history in a detailed tabular format. Each call entry provides essential information about the interaction.

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Filtering Options

Today & Yesterday

Quick access to recent calls from today and previous day

This Week

Current week’s calls including Last 7 Days view

Monthly View

This Month, Last Month, and custom month selection
Use the date picker for custom date ranges or choose from preset filters for quick access to specific time periods.

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Call Information

Call Type

Inbound/Outbound call direction and unique Call ID

Participants

Assistant and customer phone number details

Status

End reason and duration information

Timing

Start time in your timezone (GMT+5)
For deleted assistants or phone numbers, only their IDs will be visible. Active items are clickable and link to their detailed configuration pages.

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Call Details

Click on any call to view its detailed information across multiple tabs. When audio recording is enabled, you can:
  • Play the call recording
  • Download mono or stereo versions
  • Control playback speed and volume
Call Details Overview
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callStatus
object
  • Status: Current call state (e.g., ENDED)
  • End Reason: Why the call terminated
  • Call ID: Unique identifier
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callType
object
  • Type: Call direction (inbound/outbound)
  • Total Messages: Message count
  • User/Bot Messages: Message breakdown
  • Duration: Call length
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providerDetails
object
  • Provider: Service provider (e.g., TWILIO)
  • Transport: Connection type
  • Customer: Customer phone number
  • Assistant ID: Associated assistant
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timing
object
  • Created At: Call creation time
  • Started At: Call start time
  • Last Updated: Latest update time

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Best Practices

  1. Regular Monitoring
    • Review calls periodically
    • Track success patterns
    • Identify improvement areas
  2. Data Analysis
    • Use filters effectively
    • Export important data
    • Monitor key metrics
  3. Quality Assurance
    • Listen to recordings
    • Review transcripts
    • Analyze AI performance